What rapi offers
rapi is an online sportsbook and casino platform. Our football coverage spans Liga 1 Indonesia, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international tournaments. We offer live scores, pre-match odds, and live-in-play markets so you can track matches in real time and adjust your positions as events unfold.
Beyond football, we host live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Your account balance works across all categories—you fund once and move freely between sports and casino.
Our core service area
We operate in Indonesia and other jurisdictions where online wagering is permitted by local law. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online betting is prohibited.
Our platform is accessible via desktop browser or mobile site (no app download required). Account opening, deposits, withdrawals, and customer support are all available 24/7 in English and Indonesian.
Account security and verification
When you open an account on rapi, we require identity verification before your first withdrawal. Upload a government-issued ID (KTP, passport, or driver's license) and a recent utility bill or bank statement showing your name and address. Our team reviews submissions within a standard window—typically same-day during business hours. This process protects both you and us by preventing fraud and ensuring compliance with anti-money-laundering rules.
We keep your personal data encrypted and never share it with third parties except where required by law. Your account password is hashed and cannot be recovered, even by our support team—if you forget it, you reset it through a secure email link. We support two-factor authentication (2FA) for additional security. If you suspect unauthorized activity, contact our support team immediately through the Help section in your account.
- KYC documents
- Government ID + recent utility bill or bank statement. Required before your first withdrawal; processed within standard verification window.
- Password reset
- Use the "Forgot Password" link on the login page. We send a secure reset link to your registered email.
- Account recovery
- If you lose access to your email, contact support with your account details and ID photo. Recovery typically takes 1–2 business days.
Deposits and withdrawals on rapi
We support nine payment methods so you can fund your rapi account from anywhere in Indonesia. E-wallets (DANA, e-wallet, mobile banking, local payment, online payment) offer subject to verification if your wallet is already loaded. e-wallet provides a flexible QR-code option that works with any bank or e-wallet supporting the standard. Bank transfers via mobile banking, local payment, online payment, or e-wallet virtual accounts settle within a documented verification window—we do not claim fixed timelines, but we aim for efficiency.
Withdrawals use the same methods you deposited via. Request a withdrawal through Account → Withdraw, select your linked payment method, enter the amount, and submit. We process requests subject to standard verification checks and account review windows. Your transaction history shows the status of every deposit and withdrawal, so you always know where your money is.
We do not guarantee fixed withdrawal timelines
All withdrawals are subject to account verification, KYC review, and standard processing windows. We process requests efficiently, but we do not claim instant or guaranteed withdrawal times. During high-traffic periods (Idul Fitri, Idul Adha, Imlek holidays, or major tournaments), processing may take longer than usual.
Settlement and dispute resolution
All bets on rapi settle according to the official result as determined by the league, tournament body, or game provider. Football bets settle within subject to verification of the final whistle. Live-dealer and slot games settle instantly as the round concludes. Your account history logs every settled bet with its result, so you have a complete record.
If you believe a bet settled incorrectly, contact our support team with your account email and bet ID. We investigate within a standard window and respond with our findings. We do not reverse settled bets without clear evidence of a system error—our settlement rules are documented in our terms, and edge cases are rare.
Customer support
Our support team operates in English and Indonesian across multiple channels. You can reach us through live chat (available 24/7 from your account), email, or phone during documented business hours. We aim to respond to chat inquiries within minutes and email inquiries within a standard window. For urgent issues during live matches, live chat is the fastest option.
Common questions are answered in our FAQ and help documentation. If you need assistance with account recovery, payment issues, bet settlement disputes, or technical problems with the platform, describe your issue clearly and include your account email and relevant bet or transaction IDs. This helps us investigate and respond faster.