rapi Casino & Sportsbook Terms

These terms govern your use of rapi, our online sportsbook and casino platform. When you open an account on rapi, you agree to these conditions and our privacy policy. We operate in jurisdictions where local law permits online wagering; you are responsible for verifying that access and use comply with your own jurisdiction's regulations. Our services are available only where applicable law allows.

We set out our policies on account opening, deposits and withdrawals, bonus terms, bet settlement, dispute resolution, and account closure so you understand your rights and obligations. We enforce these terms consistently and fairly. If you have questions about any policy, contact our support team in English or Indonesian through the Help section in your account.

This page covers the core terms that apply to all rapi users. Additional rules may apply to specific game categories (football betting, live-dealer tables, slot games, esports) and are documented in each game's information panel. By using rapi, you accept these terms in full.

Account opening and eligibility on rapi

To open an account on rapi, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. You provide your full name, date of birth, email address, and phone number during registration. We verify this information against government records and payment systems to prevent fraud and comply with anti-money-laundering rules.

Before your first withdrawal, we require identity verification. Upload a government-issued ID (KTP, passport, or driver's license) and a recent utility bill or bank statement showing your name and address. Our team reviews submissions within a standard window—typically same-day during business hours. We may request additional documents if verification is unclear or if your account activity raises compliance concerns.

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from compromised passwords or shared credentials. You may close your account at any time through Account Settings; any remaining balance is withdrawn to your linked payment method within a standard processing window.

Deposits, withdrawals, and our rapi payment policy

We accept nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, or e-wallet. Deposits via e-wallet settle instantly if your wallet is funded. Bank transfers settle within a documented verification window. Your balance updates immediately upon deposit confirmation and is available for betting or withdrawal.

Withdrawals use the same payment method you deposited via. Request a withdrawal through Account → Withdraw, select your linked method, enter the amount, and submit. We process requests subject to account verification, KYC review, and standard processing windows. We do not guarantee fixed withdrawal timelines; during high-traffic periods (Idul Fitri, Idul Adha, Imlek holidays, or major tournaments like Liga 1 or Champions League), processing may take longer than usual.

We reserve the right to refuse or delay withdrawals if we suspect fraud, money laundering, or violation of these terms. We may request additional documentation to verify the source of funds. Minimum and maximum withdrawal amounts vary by payment method and are displayed on the withdrawal page.

E-wallet deposits

mobile banking, local payment, online payment, e-wallet, mobile banking settle instantly. Ideal for quick top-ups during a session.

Bank transfers

local payment, online payment, e-wallet, mobile banking virtual accounts process within a standard window. Best for larger deposits.

local payment

QR-code payment works with any bank or e-wallet supporting online payment. Flexible and widely accepted.

Bet settlement and dispute resolution on rapi

All bets on rapi settle according to the official result as determined by the league, tournament body, or game provider. Football bets settle within subject to verification of the final whistle. Live-dealer and slot games settle instantly as the round concludes. Your account history logs every settled bet with its result and payout.

If you believe a bet settled incorrectly, contact our support team with your account email and bet ID within 7 days of settlement. We investigate and respond with our findings within a standard window. We do not reverse settled bets without clear evidence of a system error. Our settlement rules are documented in each game's information panel, and edge cases are rare.

If you have a dispute that our support team cannot resolve, you may escalate to our compliance team. We aim to resolve all disputes fairly and transparently. If you remain unsatisfied, you may pursue remedies available under your local jurisdiction's consumer protection laws.

Bonus terms and promotional offers on rapi

We may offer promotional bonuses to new or existing account holders. Any bonus offer includes specific terms: eligibility requirements, wagering conditions, expiration dates, and game restrictions. Bonus terms are displayed clearly when you claim an offer. You must meet all wagering requirements before withdrawing bonus funds.

We reserve the right to modify, suspend, or cancel any promotional offer at any time. Bonus abuse—such as claiming multiple bonuses on the same account, using bonus funds to exploit game mechanics, or withdrawing bonus funds before meeting wagering requirements—may result in account suspension or forfeiture of bonus funds.

Account suspension and closure

We may suspend or close your account if you violate these terms, engage in fraudulent activity, breach our bonus terms, or if we suspect money laundering or other illegal conduct. We will notify you of suspension or closure and provide a reason where possible. If your account is suspended, you cannot place new bets, but you may request withdrawal of your remaining balance.

You may close your account voluntarily at any time through Account Settings. Upon closure, any remaining balance is withdrawn to your linked payment method within a standard processing window. Closed accounts cannot be reopened; you must register a new account if you wish to use rapi again.

Jurisdiction and service availability

Our services are available only where local law permits online wagering. We do not offer our services in jurisdictions where online betting is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. We operate in Indonesia and other supported regions; if you are unsure whether rapi is available in your location, contact our support team.

These terms are governed by the laws of the jurisdiction in which rapi operates. Any legal disputes arising from your use of rapi are subject to the jurisdiction's applicable laws and courts. We make no representation that our platform is legal or available in all jurisdictions.

Summary: your rights and obligations on rapi

When you use rapi, you agree to provide accurate information, keep your credentials confidential, comply with these terms, and verify that access is legal in your jurisdiction. We commit to processing deposits and withdrawals fairly, settling bets according to official results, protecting your account data, and providing multilingual support.

We reserve the right to modify these terms at any time. Changes take effect immediately upon posting to this page. Your continued use of rapi after changes are posted constitutes acceptance of the updated terms. If you do not agree with any changes, you may close your account.

For questions about these terms, account policies, or any other aspect of rapi, contact our support team through the Help section in your account. We operate in English and Indonesian and aim to respond to all inquiries within a standard window. Our services are available only where local law permits; verify compliance with your jurisdiction's regulations before opening an account.