rapi Casino & Sportsbook Data Care

This page describes what we collect when you use rapi and how we keep that data protected. We take your privacy seriously and comply with data-protection standards applicable in the jurisdictions where we operate. When you register, deposit, place bets, or withdraw funds on rapi, we collect personal information—your name, email, phone number, payment details, and identity documents—to verify your account, process transactions, and comply with anti-money-laundering rules.

We do not sell your data to third parties. We share information only with payment processors, identity-verification services, and legal authorities where required by law. Our servers may sit outside your jurisdiction, but we encrypt all data in transit and at rest. You have the right to access, correct, or request deletion of your personal data subject to legal and operational constraints.

If you have questions about how we handle your data, contact our support team through the Help section in your account. We operate in English and Indonesian and respond to all data-privacy inquiries within a standard window.

What data we collect on rapi

We collect information in three categories: account registration, transaction history, and account activity. During registration, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, prevent fraud, and comply with know-your-customer (KYC) rules.

When you deposit or withdraw, we collect payment details—your bank account number, e-wallet identifier, or card information—and process these through our payment partners. We do not store full card numbers; we store only a tokenized reference that our payment processor maintains. Your transaction history (every deposit, withdrawal, bet, and settlement) is logged in your account and retained for audit and dispute-resolution purposes.

We also collect account activity data: your login times, device type, browser, IP address, and betting patterns. This helps us detect fraud, prevent account abuse, and improve our platform. We do not use this data for marketing or profiling beyond what is necessary to operate rapi securely.

Registration data

Full name, date of birth, email, phone, address. Used for account verification and KYC compliance.

Payment data

Bank account, e-wallet ID, or card token. Processed by our payment partners; we retain only transaction records.

Activity data

Login times, device type, IP address, betting history. Used for fraud detection and platform security.

How we use your data on rapi

We use your data for five core purposes: account verification, transaction processing, legal compliance, fraud prevention, and platform improvement. We verify your identity before your first withdrawal by comparing your submitted documents against government records and payment-system databases. This process protects both you and us by preventing identity theft and money laundering.

We process your payment data through our payment partners to execute deposits and withdrawals. Your balance is calculated from your transaction history, and all settlements are logged. We retain transaction records for at least five years to comply with anti-money-laundering regulations and to resolve disputes.

We monitor account activity for fraud signals—unusual login locations, rapid bet patterns, or withdrawal requests that deviate from your normal behavior. If we detect suspicious activity, we may freeze your account temporarily and contact you to verify. We also use aggregated, anonymized data to improve rapi's performance and user experience.

Third parties and data sharing on rapi

We share your data with third-party processors only when necessary to operate rapi. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to process deposits and withdrawals. Identity-verification services receive your name, date of birth, and ID documents to confirm your identity. These processors are contractually bound to protect your data and use it only for the services we request.

We may disclose your data to legal authorities, regulators, or law-enforcement agencies if required by law or if we reasonably believe disclosure is necessary to prevent fraud, protect our platform, or comply with a court order. We do not sell your data to advertisers, data brokers, or marketing firms. We do not use your data for targeted advertising or behavioral profiling beyond what is necessary to operate rapi securely.

Your rights regarding your data on rapi

You have the right to access, correct, and request deletion of your personal data. Log into your account and navigate to Account Settings to view and update your profile information. If you need to correct identity documents or payment details, contact our support team with your request and supporting documentation.

You may request deletion of your account and associated data by contacting our support team. We will delete your account within a standard window, but we retain transaction records for at least five years to comply with anti-money-laundering regulations and to resolve disputes. We may also retain anonymized data for platform improvement and fraud prevention.

You have the right to object to certain data processing, such as profiling for fraud detection. However, we cannot disable fraud monitoring without compromising account security. If you have concerns about how we process your data, contact our support team or escalate to our compliance team.

Cookies and tracking on rapi

We use cookies to maintain your login session, remember your preferences, and track your activity on rapi for security and improvement purposes. Essential cookies are required for rapi to function; you cannot disable them without losing access to your account. Optional cookies help us understand how you use rapi and improve our platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use rapi, but it may limit some features. We do not use cookies for third-party advertising or behavioral tracking outside rapi.

Data retention and deletion on rapi

We retain your account data for as long as your account is active. If you close your account, we retain transaction records for at least five years to comply with anti-money-laundering regulations. After five years, we delete or anonymize your data unless we are required by law to retain it longer.

If you request account deletion, we delete your profile information within a standard window but retain transaction records as described above. Anonymized data (aggregated betting patterns, platform usage statistics) may be retained indefinitely for platform improvement and fraud prevention.

Summary: your privacy on rapi

We collect your personal data to verify your account, process transactions, and comply with anti-money-laundering rules. We do not sell your data to third parties. We share information only with payment processors, identity-verification services, and legal authorities where required by law. All data is encrypted in transit and at rest.

You have the right to access, correct, and request deletion of your personal data. You can manage your account information through Account Settings or contact our support team for assistance. We retain transaction records for at least five years to comply with regulations and resolve disputes.

Our servers may be located outside your jurisdiction, but we apply consistent data-protection standards across all regions where we operate. If you have questions about how we handle your data, contact our support team through the Help section in your account. We respond to all data-privacy inquiries in English and Indonesian within a standard window. For more information about your rights, see our Terms & Conditions