How rapi Password Reset Works
The password-reset flow on rapi begins on the login page. If you cannot recall your password, click the "Forgot password?" link below the login form. You will be prompted to enter the email address or phone number associated with your account. Our system then sends a verification code to that contact method—typically within seconds.
Once you receive the code, return to the reset form and enter it. If the code matches our records, you proceed to create a new password. We require passwords to be at least 8 characters long and include a mix of uppercase, lowercase, numbers, and symbols. This standard reduces the risk of brute-force attacks and keeps your account safer during high-traffic periods like Liga 1 match days or Piala AFF tournaments.
Step-by-step reset process
Navigate to the login page and select "Forgot password?" Enter your registered email or phone. Receive a verification code via email or SMS. Enter the code and confirm your identity. Create a new password meeting our security criteria. Log in immediately with your new credentials.
The entire process typically takes subject to verification. If you do not receive a verification code, check your spam folder or request a resend. Our support team can assist if codes fail to arrive after multiple attempts.
Security Measures During Password Reset
We employ several safeguards to prevent unauthorized password changes. First, we verify your identity by sending a code to your registered contact method. This ensures that only the account holder—or someone with access to their email or phone—can initiate a reset. Second, we log all password-change attempts in your account history, so you can review who accessed your account and when.
If you notice a password-reset attempt you did not authorize, contact our support team immediately. We can lock your account, review the activity log, and help you secure it. We do not charge for this service, and our team operates in English and Indonesian across multiple time zones.
Never share your password or reset code
Our team will never ask for your password or verification code via email, phone, or chat. If someone requests this information, report it to us immediately. Legitimate password resets always originate from your own action on the login page.
What to Do If You Cannot Reset Your Password
Occasionally, verification codes fail to arrive, or you may not have access to your registered email or phone. In these cases, our support team can help. Contact us through the "Help" section on the rapi website or app. Provide your account username, the email or phone on file, and a brief description of the issue. Our team will verify your identity using additional security questions or account details, then assist with a manual reset.
Manual resets typically take 24–48 hours. We prioritize requests during business hours (Monday–Friday, 09:00–18:00 local time) but monitor urgent cases around the clock. If you need immediate access for a time-sensitive event—such as a Champions League match or Idul Fitri holiday betting period—mention this in your support request so we can escalate it.
Preventing Future Password Issues
We recommend storing your password in a secure password manager rather than writing it down or reusing it across multiple sites. A unique, complex password for rapi reduces the risk of account compromise if another service is breached. Additionally, enable two-factor authentication (2FA) if your account supports it. 2FA adds a second verification step—typically a code sent to your phone—when logging in from a new device, even if someone has your password.
Update your registered email and phone number if they change. If you move from Jakarta to Medan or switch phone providers, log into your account settings and update your contact details. This ensures that password-reset codes reach you quickly and that our support team can contact you if we detect suspicious activity.
- Verification code
- A temporary numeric or alphanumeric string sent to your email or phone to confirm your identity during password reset.
- Two-factor authentication (2FA)
- An optional security layer requiring a second form of verification (usually a code) in addition to your password when logging in.
- Account lockout
- A temporary restriction on login attempts after multiple failed password entries, designed to prevent brute-force attacks.
Password Reset and Payment Methods
Your password protects access to your rapi account, but it does not directly control your payment methods. If you reset your password, your e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank-transfer settings remain unchanged. You can still deposit and withdraw using the same payment methods you linked before the reset. However, if you suspect unauthorized payment activity, contact our support team separately so we can review your transaction history and payment settings.
We recommend reviewing your linked payment methods periodically. Log into your account, navigate to "Payment Settings," and confirm that all listed cards, e-wallets, or bank accounts belong to you. Remove any payment methods you no longer use. This practice reduces the surface area for fraud and keeps your account tidy during high-volume periods like Piala Indonesia or Idul Adha holidays.